Return Policy
Update 11/18/2021
*Limited quantities are reserved for our pre-holiday sale items. Due to the nature of this promotion, all holiday sale items are final sales and cannot be returned, exchanged, or replace cancelled orders. We do not guarantee any sale prices on restocked items. Thank you for understanding our terms & conditions so we can continue to offer these amazing deals!*
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We stand behind the products we make and feature on our site. We are confident that you will fall in love with our offerings, more so in person, like millions of other parents did from around the world that we served for more than a decade. If you are not completely satisfied with your purchase, we are here for you.
We will gladly accept returns or exchanges for unused/unwashed merchandise in its original packaging and in perfect condition, excluding exceptions* listed below, within 30 days of purchase. Please email us at questions@innobaby.com to obtain a RAN(return authorization number). Include in your email: 1) your name, 2) phone number, 3) order number, 4) item you wish to return, and 5) the reason for returning. Once the product is received at our warehouse, we will provide you a full refund, less return/shipping fees, if applicable.
We recommend that you insure your product. We are not responsible for merchandise that is lost or damaged during shipment. Once we receive the merchandise, we will be happy to issue you credit for merchandise only.
If you purchased your item from one of our retailers, it must be returned or exchanged through the retailer by following their return / exchange policy.
If you purchased your item directly from us at an event booth, please indicate the receipt number on the email request. Your return item must include this original receipt to obtain credit for your merchandise. All shipping charges incurred during sale, return, and in exchange is paid by the customer.
Once you have received a Return Authorization Number from us, please return your unused item in its original packaging, along with the sales receipt, if required, to:
Innobaby, LLC
Attn: RAN (include your Return Authorization Number here)
625 UNIVERSITY DRIVE, UNIT B, ARLINGTON HEIGHTS, ILLINOIS 60004 USA
Attn: RAN (include your Return Authorization Number here)
625 UNIVERSITY DRIVE, UNIT B, ARLINGTON HEIGHTS, ILLINOIS 60004 USA
*We recommend insuring your product
Refund Exception/Exclusion Items:
- All used and/or washed merchandise
- Hygiene products (silicone scrubs, teethers, masks)
- All beddings (pillows, pillowcases, sleeping bags, comforters, blankets, etc) that are used, washed and/or without packaging
- Final sale items, clearance items, or items advertised as non-refundable, including deals such as over 70% off on MSRP
