- Terms & Conditions
Terms & Conditions
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed once you place the order, and your items will ship within 1-3 business days.
We understand that you may change your mind about your purchase. For most items, we will gladly accept returns or exchanges for unused merchandise in its original packaging and in perfect condition within 30 days of purchase.
Due to the hygienic nature of the product, the following products are not eligible for returns or exchanges: masks, teethers and bath scrubs. Items with personalization are not eligible for returns or exchanges. Items marked as final sale items are also not eligible for returns.
Please email us at firstname.lastname@example.org to obtain a return authorization number. Please include in your email 1) your name, 2) phone number, 3) order number, 4) item you wish to return, and 5) the reason for returning. Some orders and/or items may incur restocking fees of up to 20% of your order total.
If you purchased your item directly from us at an event booth, please indicate the receipt number on the email request. Your return item must include this original receipt to obtain credit for your merchandise.
All shipping charges incurred during sale, return, and in exchange are paid by the customer.
Once you have received a Return Authorization Number from us, please return your unused item in its original packaging, along with the sales receipt, if required, to:
Attn: RAN (include your Return Authorization Number here)
550 East IL Rt. 22, Lake Zurich, IL 60047 U.S.A.
We recommend that you insure your product. We are not responsible for merchandise that is lost or damaged during shipment. Once we receive the merchandise, we will be happy to issue you credit for merchandise only minus any restocking fee if applicable.
If you purchased your item from one of our retailers, it must be returned or exchanged through the retailer by following their return / exchange policy.
Innobaby strives to offer quality products we manufacture. We stand behind our quality and workmanship in producing our products. In order to provide quality assurance against manufacture’s defects, we provide a 1-year limited warranty to customers who purchased through our website or from one of our authorized dealers. For customers who purchased discontinued products, limited quantity specials, sale items, and/or custom merchandise through deal sites or other merchandising outlets, we provide a 30 day limited warranty from the date of purchase.
What do we NOT cover under limited warranty?
- Damages caused by improper wash & care, normal wear & tear, discoloration due to usage, and accidents. The warranty does not cover shipping related damages. If you believe the product was damaged during transit, please contact the original seller directly and follow their guidelines for return/exchange.
How do you qualify under our warranty program?
- Please notify us at email@example.com regarding the problem you are experiencing and request for a Product Replacement form. Be specific about the issues, include photos if available, provide with receipt and name of the retailer so we can further assist you.
- We kindly ask you to return defective items for further evaluation.
- All defective items will be replaced at our discretion and will notify the customer in timely manner.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Innobaby LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Innobaby LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship within 1 to 3 business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
Order Delayed or Cancelled
We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc. Every order is unique so reasons for cancellations and delays vary.
You may be contacted by Customer Service for additional verification. If they are unable to reach you, your order will be cancelled.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Innobaby LLC, Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
For all orders shipped to an Illinois address, sales tax of 7.0% will be added.
Privacy on Other Web Sites
Shipping Time -- Most orders are processed within one business days. However, from with high volume, processing time may be extended to 1-3 business days. We cannot guarantee when an order will arrive, but tracking information is communicated with you upon shipment. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Innobaby.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Illinois. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or system error, Innobaby.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Innobaby.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Innobaby.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.
- Offer valid for select promoted items during advertised promotion period. While Quantities Last.
- Offer not valid in conjunction with any other offers. The lowest priced item of the Buy 2 get 1 free offer will be the free item (discount will be applied to the same value of the lowest item).
- Cannot be exchanged for cash.
- If a customer returns any of the items within the buy 1 get 1 free offer they must also return the free item.
- Innobaby reserves the right to cancel this promotion at any time without prior notice.