You earn points by making purchases on our site. For every qualifying purchase, you’ll receive a certain number of points, which will be credited to your account.

You can redeem your points by turning them into a discount code. Once you've earned enough points, you'll have the option to claim your discount code, and apply the code at checkout to receive a discount on your future order.

Yes, some items, including discounted or promotional items, may be excluded from earning or redeeming reward points. For details, please refer to our terms and conditions.

If you return a product, the points earned from that purchase will be deducted from your rewards balance. For full refunds, all points from that order will be deducted, while partial refunds deduct points based on the value of the refunded items. Full details can be found in our Terms and Conditions.

Yes, they expire after 6 months. Check your account for details on point expiration and keep earning to maintain your balance.

If you have any additional questions about our rewards program, feel free to reach out to our customer service team at team@innobaby.com.